Cancellation & Modification
- If you change your mind about your purchase, please send us an email to email@example.com or our contact form https://vicilo.com/pages/contact-us, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
- For items that require a preview approval, we will send you a preview within 1 business day. You have the right to make any number of edits free of charge. Once you have confirmed your approval, you cannot cancel as we have already put it into production.
+ That we will send the preview via email for these orders, please pay attention to your email. Sometimes the email may end up in the spam folder, so please check all your email folders!!!
+ To ensure the delivery time, after the preview is sent, you have 24 hours to approve the design. Once approved, the production process will be started.
- For orders with automatic proofs, your order can only be cancelled or edited within the first 2 hours after placing the order. After that time, the order will be locked for processing and cannot be cancelled or modified.
- Please be informed that:
- We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design as your request.
- Personalized orders, once confirmed and placed, are immediately locked for processing and cannot be adjusted in any way (including shipping details). Please double-check all details before proceeding to checkout.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.