Shipping Policy
Our top priority is providing the most excellent service with high quality customized products. At Vicilo, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential.
Please check out our obligation of shipping as below:
Production and Standard Delivery times
Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.
- Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you.
- Shipping time is calculated from the day your order leaves our door to your delivery address.
Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:
- U.S domestic orders
Unit: business days
| Item | Production Time | Standard Shipping Time | Express Shipping TIme |
| Poster Unframed | 1 - 3 | 4 - 8 | 1-4 |
| Poster Framed | 3 - 5 | 4 - 8 | 1-4 |
| Canvas | 3 - 5 | 4 - 8 | 1-4 |
| Canvas Gallery Wraps | 3 - 5 | 4 - 8 | 1-4 |
Shipping Insurance
For a small additional fee, customers can opt for the Shipping Warranty, which provides coverage against shipping damage or porch theft. With this option, you can have peace of mind knowing that your order is protected and that we will work with you to resolve any issues that may arise.
In the event that your order is lost or damaged during shipping, simply contact our customer service team, and we will provide you with instructions on how to file a claim. We will work with you every step of the way to ensure that your claim is processed quickly and that you receive a satisfactory resolution.
Please note that the Shipping Warranty fee is optional and not required for all orders. However, we highly recommend it for customers who want added protection for their orders. We take shipping and customer satisfaction seriously, and we want to ensure that your shopping experience with us is as seamless and worry-free as possible.
* Special Note:
- Once your order is successfully made and ready to be shipped out, an email with tracking information will be sent to you. Kindly monitor your inbox to see your tracking number and you can follow the package all the way home.
- You can also proactively track your order status by logging into your account (or signing up if you haven't had an account yet) on our website and navigating to My Account > My order.
- With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day and Christmas, production and delivery time might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee the on time arrival or take responsibility for late delivery of orders placed after cut-off dates.
Shipping Fee
Shipping fee will be calculated at checkout. It depends on the shipping location and items’ weight.
You may need to pay extra when your order has to go through custom.
Delivery Areas
Our products can be shipped to U.S domestic orders, except for:
- Large packages like Canvas cannot be shipped to a P.O address. In this case, we need your physical address to ensure the safe and quick delivery.
- We cannot ship to Army addresses, but we are looking into how our products can be delivered to these places.
Kindly be advised that we cannot ship your order to a non-postal address ormultiple addresses. Please provide us your mailing one or place separate orders in case you want to ship each item to different places.
Incorrect/Insufficient Shipping Address
Please make sure all details, including the recipient’s name, are correct. Otherwise, the items will be returned to our shipping partners’ warehouses and disposed of by them. Vicilo is not responsible for the unsuccessful delivery of your order due to the incorrect/insufficient shipping information.
If you wish to change your address, please get in touch with us within 2 hours of placing your order (for orders with automatic file generation on the website) or after you have confirmed the print file preview we sent via email (for orders that cannot be automatically generated). After 2 hours, we are unable to modify your delivery details.
We might attempt to contact you to get your confirmation if there are problems with your shipping address like wrong city/state spelling or incorrect ZIP code. Kindly note that we cannot guarantee the on time delivery of your order in these scenarios.
Thank you for choosing Vicilo and please don't hesitate to contact us via support@vicilo.com or fill in the form https://vicilo.com/pages/contact-us if you need any further information or assistance.