A preview will be sent after payment within one business day. Thank you for trusting Vicilo!
Our team will carefully collect your information and design your product following your personalization. The complete preview will be sent to your email within one business day for approval, so please check your email regularly after ordering. NOTE: To ensure the delivery time, after the preview is sent, you have 24 hours to approve the design. Once approved, the production process will be started.
The production time may be up to 1-5 business days and the shipping time may be up to 4-8 business days for U.S domestic orders.
As soon as your order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
Read about our Shipping Policy.
We want you to be satisfied with the products you buy from us.
- Full-refund for faulty products, no question asked
- Full-refund if the item is not as described.
- In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.
We have 24/7/365 ticket and email support. Please contact us at support@vicilo.com if you need any assistance (read our policy for more info).
